Terms and Conditions

The Zentosa LiveWELL Festival 2023 runs from 10 June 2023 to 9 July 2023 (the twenty-nine dates inclusive) or such other date(s) as may be determined by Sentosa Development Corporation (“SDC”) in its sole and absolute discretion from time to time without prior notice in whatever mode of communication, as SDC deems fit (“Event Period”).
The Event is open and available to all members of the public (each a “Event Visitor” and collectively “Event Visitors”). These terms and conditions of use, as may be amended from time to time, constitutes an agreement (“Agreement”) between SDC and Event Visitor in relation to his/her participation and his/her visit to the Event on Sentosa island. By proceeding with the participation in the Event, the Event Visitor agrees to be bound by the terms and conditions set out herein (the “T&Cs”).
The Event is open only to booking guest(s) (each a “Event Visitor” and collectively “Event Visitors”). These terms and conditions of use, as may be amended from time to time, constitutes an agreement (“Agreement”) between SDC and Event Visitor in relation to his/her participation and his/her visit to the Event on Sentosa island. By proceeding with the participation in the Event, the Event Visitor agrees to be bound by the terms and conditions set out herein (the “T&Cs”).
“Event” refers to all paid and free programmes and workshops provided by SDC and/or its contractors to the Event Visitors in relation to the Zentosa Fest.
“Portal” refers to the online website at zentosafest.sentosa.com.sg which facilitates the booking of the Event.

SDC reserves the right to approve or refuse any participation by any person which SDC reasonably believes are in breach of these T&Cs.
If the Event Visitor is below 18 years of age, Event Visitor is required to seek his/her parent or legal guardian’s permission and confirm that his/her parent or legal guardian has consented to the terms of this Agreement on his/her behalf.
All Event Visitors are required to comply with all applicable laws and regulations, including but not limited to the prevailing Safe Management Measures relating to COVID-19 laws and regulations issued by the Singapore Government.
SDC shall not be responsible for any incomplete, lost, late, damaged, illegible, or misdirected forms or email communication, for technical hardware or software failure of any kind, lost and unavailable network connections, or failed, incomplete, garbled or delayed electronic transmission, in relation to any platforms or systems (including SingPass), which may limit an Event Visitor’s ability to participate in the Event.
SDC shall have the right to suspend or end this Event (or any part thereof) or change any terms and conditions herein at any time providing any prior notice, including but not limited to the Event Visitors’ eligibility and Event dates.
SDC may, at its discretion, forfeit the registration or participation at the expense of the Event Visitor without payment, compensation, or having to give any reason whatsoever in the event SDC subsequently discovers that the Event Visitor is not eligible to participate in the Event.
If there is any difference between these terms and conditions and the contents of any brochure, marketing and/or promotional material relating to this Event, these terms and conditions will prevail.
SDC’s decision on all matters relating to the Event shall be final and binding on all Event Visitors, including without limitation, any decision on the eligibility of any person or cancellation or suspension of the Event, without any obligation to furnish notice and/or reason. No correspondence or appeal will be entertained.
SDC reserves the right to disqualify or disregard any Event Visitor who does not comply with the terms and conditions contained herein.
SDC has the sole and absolute discretion to exclude any Event Visitor from participating in the Event without any obligation to furnish notice and/or reason.
As an Event Visitor, he/she also agree to participate and co-operate with SDC in all promotional activities relating to this Event, including but not limited to being interviewed, filmed and photographed. Event Visitor agrees to grant SDC a perpetual, non-exclusive and worldwide license to use such recorded footage and/or photographs of the Event Vistor in all media, including online social networking sites and he/she agrees that Event Visitor shall not be entitled to the payment of any fee for such use. SDC shall not be liable for any third party’s misuse of the information provided by Event Visitor and/or images of Event Visitor as a result of his/her participation in this Event.
For purposes of ensuring the safety of all Event Visitors (including but not limited to the prevention of accidents), all Event Visitors shall obey the instruction(s) of Staff. If any Event Visitor fails to obey such instruction(s), he or she shall be removed immediately from the Event in the sole and final discretion of SDC. Staff means a member of the Event’s official staff (for the avoidance of doubt, including without limitation police, auxiliary police and/or security officers providing security arrangements for the Event and SDC’s employees, officers and agents).
SDC reserves the right to stop, cancel, vary, amend, change or postpone the Event without any prior notification, refund or compensation. For the avoidance of doubt, SDC is not liable to any Event Visitor for any changes to any format, line-up, facility or element of the Event.
Should the Event (or any part thereof) be cancelled by SDC due to wet weather circumstances, SDC shall refund the respective payment(s) made by the Event Visitors via their original mode of payment. For the avoidance of doubt, such refund shall not be applicable for any bookings redeemed under the complimentary sessions issued by SDC.

For the purposes of this section, “Personal Data” refers to data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which SDC and/or its related corporations has or is likely to have access.
This section supplements the Data Protection Policy. Please review and ensure that you (Event Vistor) fully understand and agree to the terms set out in this section and in the Data Protection Policy.
Personal details such as your (Event Vistor) name, email address and personal mobile phone number will be collected, used, disclosed and processed for the following purposes:
1. to process, administer, manage and validate your booking made under the Sentosa Events chatbot platform, which may involve communicating with you via various modes of communications such as e-mail, phone call and text messages about your booking;
2. dealing with or facilitating customer service, carrying out your instructions, or dealing with or responding to any enquiries given by you or on your behalf;
3. preventing or investigating any fraud, abuse of the service, unlawful activity or omission or misconduct, whether or not there is any suspicion of the aforementioned;
4. complying with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction;
5. to conduct trending, research, analysis and development activities (including but not limited to data analytics, surveys, product and service development and/or profiling) to improve our services and/or to enhance guest experience;
6. producing statistics and research for internal and statutory reporting and/or record-keeping requirements.
By providing your (Event Visitor) personal data in connection with your booking, the Event Visitor hereby agrees and consents to the collection, use, disclosure and/or processing of his/her personal data by the SDC and its related corporations and their third-party service providers, agents and/or affiliates, which may be sited within or outside of Singapore, for the purposes listed herein and in the Data Protection Policy.
Where the Event Vistor has provided personal data of individuals other than himself/herself,, he/she warrants and represents that the personal data of these individuals are legitimate and accurate, that the Event Visitor is validly acting on behalf of and have the authority from each of these individuals, and that he/she has obtained each of these individuals’ consent, to disclose their personal data to SDC and its related corporations and for SDC and its related corporations to collect, use, disclose and process their personal data for the purposes listed herein and in accordance to the terms herein.

To book the Event, the Event Visitor will have to submit a duly completed booking application and pay the booking fees on the Portal.
Booking for the Event is subject to availability. Event Visitors will only be able to complete the booking application process and pay the booking fees on the Portal if the dates and times which the Event Visitor has selected is available.
Event Visitors will have to complete the required information fields in the booking application form before they are able to proceed to the payment page. The information in the booking application (which includes the personal particulars of the Event Visitors and the selected Event) form is essential as it enables SDC to provide the Event experience.
SDC will not be held liable for any incorrect information provided by the Event Visitor in the booking application form.
Once a booking application is submitted via the Portal together with the payment of the booking fees have been paid by the Event Visitor, it will be deemed to be an unconditional and irrevocable offer and SDC shall be entitled (but not obliged) to process and accept the booking without the Event Visitor’s further consent.
SDC reserves the right to reject any booking application at its sole and absolute discretion and without having to provide any reason. Without prejudice to the foregoing, bookings may be rejected by SDC in the following scenarios: (a) non-compliance by the Event Visitor of any conditions specified at the time of the booking; (b) inability to process payment for whatever reason; (c) the unavailability of the Event on the dates selected; or (d) any errors that have been made on the Portal or any errors made in connection with the Event Visitor’s booking.
Bookings made by the Event Visitor shall only be considered accepted by SDC when SDC issues a booking confirmation to the Event Visitor via the Portal or via email to the Event Visitor’s email address provided in the booking application, acknowledging and confirming the Event Visitor’s booking for the Event. In such an event, the Event Visitor shall be deemed to have agreed to the T&Cs unconditionally and a valid and binding agreement shall be deemed to have formed between SDC and the Event Visitor.
The Event Visitor further represents and warrants at the time of submitting the booking application that:
1. he/she has provided all information required on the Portal accurately and shall offer all necessary co-operation in order for SDC to fulfil its obligations under these T&Cs;
2. all data or information submitted by the Event Visitor on the Portal do not contain any electronic virus or other similar malicious electronic code;
3. the Event Visitor’s use of the Portal does not and will not contravene any law, rule, regulation, judgment, decree, permit, authorisation, policy or directive (in each case, whether or not having the force of law) which is binding on or otherwise applicable to the Event Visitor or to which he is subject; and
4. the Event Visitor is 18 year of age or older and is of legal capacity to enter into binding contracts when submitting the booking application on the Portal. If the Event Visitor is below 18 years of age, he/she is required to seek his/her parent or legal guardian’s permission and confirm that his/her parent or legal guardian has consented to the terms of this Agreement on the Event Visitor’s behalf.

Event Visitors warrant that they participate in the Event at their own risk, and shall ensure that they are physically and medically able to participate in such activities within the Event venue.
Whilst reasonable precautions will be taken by SDC to ensure the Event Visitors’ safety during and at the Event, the Event Visitor takes part in the Event at his or her own risk and shall take reasonable care of himself or herself.
To the fullest extent permitted by law, none of SDC, its related corporations and associated companies and the employees, officers, third party service providers, contractors and agents shall be responsible or held liable for any loss, damage, injury, cost or expense (including any loss of profit or any special, indirect or consequential loss) however suffered or incurred by or caused to the Event Visitor arising out of or in connection with his/her access or use of the booking platform and/or his/her visit to the Event, whether in an action based on contract, tort or otherwise.
Event Visitors agree to indemnify and hold harmless SDC, its related corporations and associated companies and the employees, officers, third party service providers, contractor and agents (collectively, the “Indemnified Parties”) from and against all actions, proceedings, claims, liabilities (whether criminal or civil), cost, expenses, fees and damages suffered and legal fees and costs incurred by any of the Indemnified Parties arising out of or in connection with his/her breach or purported breach of this Agreement and/or applicable law or his/her participation in the Event.
SDC makes no warranties or representations whatsoever and whether express or implied, in respect of the social mediator any of its contents (including but not limited to the merchantability or fitness for a particular purpose of the prizes or in relation to whether the content and delivery of the Portal is free from errors, bugs or viruses, uninterrupted or repairable if damaged or impaired).
Neither SDC nor SDC’s employees, affiliates, representative offices, authorized agencies or any other associated sponsors associated with the Event shall be held liable for any failure or omission to carry out the Event in accordance with these terms and conditions or for any loss or damage suffered by you in relation to the Event or your participation therein, including where such failure, omission, loss or damage arises out of or in connection with any event of force majeure, including without limitation any calamity or conditions, Acts of God, war or warlike hostilities, civil commotion, riots, blockades, embargoes, sabotages, strikes, fires, lockouts, shortages of material or labor, terrorist activity, epidemic, quarantine restrictions, health risk or any defect, failure, or any other occurrence beyond the reasonable control of SDC, SDC’s employees, affiliates, representative offices, authorized agencies or any sponsor associated with the Event, as the case may be (“Force Majeure”),

Event Visitors shall comply with the Sentosa Development Corporation Act 1972 and its regulations, and all rules, orders, directives, or codes issued by SDC from time to time.
SDC may, in our sole discretion, update and amend this Agreement at any time and without liability or prior notice to you. By proceeding with your booking and your visit to the Event following such an update shall constitute your agreement to be bound by the updated terms of this Agreement.
Event Visitor may not assign or transfer any or part of his/her rights or obligations under this Agreement to any party.
No failure by SDC to enforce any provision in this Agreement shall constitute a waiver of the right to subsequently enforce that provision or any other provision of this Agreement. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.
The Contract (Rights of Third Parties) Act 2001 shall not under any circumstances apply to this Agreement and any person who is not a party to this Agreement shall have no right whatsoever to enforce this Agreement or any of its terms.
If any applicable law or a court of competent jurisdiction holds or declares any provision of this Agreement to be invalid, illegal or unenforceable (whether in whole or in part), such provision shall be deemed modified to the extent, but only to the extent, of such invalidity, illegality or unenforceability and the remaining provisions of this Agreement shall not be affected.
This Agreement (including all subsequent additions or amendments) shall be governed by and interpreted in accordance with the laws of Singapore. Any matter or dispute arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the Courts of Singapore.